What shipping carriers do you use?
We work with several courier service, including FedEx, DHL,
UPS and PostNord. We will select the carrier for your purchase based on
the item's origin and shipping destination, as well as any
special packaging and handling requirements. Please let us know if you have your own account number with any of above. We can send collect as well.
When will I receive my order?
Most orders are processed and shipped within 2 to 10
business days. However, the processing and shipping times
vary according to the purchased item, its origin, and the packing and
shipping destination.
You will receive a shipment confirmation by email with the
tracking number. You can also check the status of your shipment by using the tracking number with the selected courier carrier.
Can I combine my orders into a single shipment?
Typically, we cannot combine multiple items into a single
shipment as our art pieces has to be protected individually and may be
shipped from different locations. If you have any questions about multiple
shipments, please email rolecofineart@gmail.com
Can I return my order?
All sales are considered final. We are unable to accept the
return of any art piece except in the case of damage during
shipment.
What should I do if I receive a damaged item?
We wrap your items very carefully to prevent them from
being damaged during shipment. However, should you
receive a damaged art piece, please contact us by email to rolecofineart@gmail within 3 days of receipt. Please provide us with your name, order number,
photographs of the damaged item and a description detailing
the damage to the art piece. We will contact you and
provide information on the steps to take.
For any other enquiries, please contact us
at rolecofineart@gmail.com
All sales are considered final. We are unable to accept the
return of any art piece except in the case of damage during
shipment